Refund Policy

At Ideal Mobile, we aim to ensure a fair and transparent refund process for our customers.

1. Refund Eligibility

Refunds may be approved if:

  • The product is out of stock after payment
  • A damaged or incorrect product was received
  • The return request meets our Return Policy conditions

2. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

3. Refund Time

Approved refunds are usually processed within 5–10 business days depending on the payment method or bank processing times.

4. Partial Refunds

In certain cases, partial refunds may be granted for:

  • Products not returned in original condition
  • Items with missing parts or damaged packaging

5. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after order dispatch
  • Incorrect address provided by the customer
  • Minor color or design differences caused by screen display settings

6. Contact Us

For refund-related concerns, contact:

Ideal Mobile
Multan, Pakistan
Email: idealmobile.support@gmail.com